Returns & Exchanges
At Unwritten, we believe your beauty routine should be effortless, which is why we offer a 30-day window for returns or exchanges on all products that don't meet your expectations. Whether the shade wasn't quite right or you've changed your mind, we are committed to making the process seamless and stress-free.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the products in their original packaging, ensuring all components are included to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing